HP PC HARDWARE DIAGNOSTICS

A set of diagnostics tests that help identify potential hardware issues.  

Preinstalled, easy to use, and they operate either independent of,  
or within your operating system.

HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:

Download HP Diagnostics Windows

UNABLE TO BOOT WINDOWS, OR IS WINDOWS LOCKED UP?

Power on your PC, press Esc, then F2 at the prompt. Choose System Tests (Fast Test performs a 4 minute hardware check).

DownloadP Diagnostics UEFI

DID RUNNING A DIAGNOSTIC TEST RESULT IN A 24-DIGIT FAILURE ID CODE?

Click here to connect with HP Support options or additional debug guidance:

Failure ID Code

DOES YOUR COMPUTER MAKE BEEPING SOUNDS OR HAVE BLINKING LIGHTS ON BOOT-UP?

STILL HAVEN'T FOUND WHAT YOU ARE LOOKING FOR? HERE ARE SOME ADVANCED TOOLS:

REMOTE DIAGNOSTICS

Newly added Remote HP PC Hardware Diagnostics UEFI can be configured to download and execute HP UEFI Diagnostics and, optionally, upload the diagnostics log through F10 Setup. This is available on select Business products.

Weitere Informationen
Remote Diagnostics herunterladen

HP PC HARDWARE DIAGNOSTICS 4-IN-1 USB KEY

For HP authorized service partners and IT professionals who need to support a mixed environment of older and newer HP/Compaq PCs, the HP PC Diagnostics 4-in-1 USB Key is a diagnostic tool that supports a wide range of HP Desktop and Notebook PCs. This Key includes HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI, HP Vision Diagnostics, and files supporting recovery of a corrupted BIOS on supported systems.

Download  4-in-1-Stick

VISION DIAGNOSTICS

HP Vision Diagnostics is supported for HP Workstations manufactured between September 2009 and June 2012. Executable from either a bootable CD or USB key, HP Vision Diagnostics will perform tests on the computer hardware and memory outside the operating system.

Download Vision Diagnostics
Vision .iso Image